FAQ

How do I order/ book photography?

A: Our ordering process is designed to be simple and completely online. Use the “Order” link on the homepage and chose either the “rental” or “real estate” options. From there you can choose your desired photography package and see our availability. The rest of the steps are pretty self-explanatory.

What is your pricing?

A: Our pricing can be seen on our respective ordering pages. Just follow the ordering process and you will see the services and add-ons with their respective prices.

What is your photography process like?

A: Once your order is placed we will review the order to be sure we don't have any questions about the order. Then we will charge your credit card on file to lock in your shoot date and time. The day before you will receive a confirmation email. Once we arrive we get started right away document thing property based on our knowledge of how a room will appear best photographically. For this reason, we ask that the home be completely ready to photograph before we arrive. Click here to refer to our pre-shoot checklist in preparation for the shoot. We are happy to consider specific requests, but we work best on our own. For your convenience, we work quickly and are usually done in under an hour. Typically, your photos will be delivered on the next business day.

Can I choose my photographer?

A: We are constantly working to provide the best and most consistent images using an in - house training method for all our photographers. We also consolidate all the editing and post-production to a single editor which means you get quality, consistent photos every time. In order to manage our schedule, we do not currently support specific photographer requests.

What is your turnaround time?

A: Our turnaround time is typically 1 business day. 

What are your busniess hours?

A: We are open 9 am - 5 pm Monday through Friday excluding Holidays. Please account for these days/hours when ordering  for expected delivery times.

Do you offer drone, twilight and other services?

A: Yes! You can see all our services here. We are working to be your one-stop property marketing solution, so please let us know if there are other products you'd like us to consider offering!

When and how do I pay?

A: We like to keep things simple. We will take your credit card information during the ordering process and process your card securely once we have confirmed the details to lock in your appointment date and time.

Who owns the photos?

A: Great question. As a professional photography service operating under federal copyright law, Coastal Real Estate Marketing LLC maintains all ownership and copyright to the images we create. This helps us keep our prices down and ensure the work we do meets a high standard. We provide a limited license to use the images for your intended use (real estate sales or rental property marketing) For this reason, we ask that you not use the images for purposes outside your license or share the downloaded images with other firms (including contractors, vendors, etc.) Please direct any license related questions to info@coastalrephoto.com

Can I share the photos?

A: We want you to be able to use the photos in any way you like to sell/ rent your listing. To that end, you are welcome to share a link to your online gallery to absolutely anyone. We also place no limits on the services and venues you may use to promote the property. We do ask that you not share downloaded images with non-licensed parties. Please just send them to us at (info@coastalrephoto.com) for licensing. This protects the value of your license and our copyright.

Can you split one photoshoot into two visits?

A: We would be happy to make multiple trips to the same property but we would have to bill for the additional trip. As a professional photography service, our time is valuable and we cant block time on our schedule that isn’t accounted for.

What if I want just one drone photo?

A: We have designed our drone package to appeal to the vast majority of clients. We include a number of images at the same cost as we would charge for one image in order to provide a variety of options for you to choose from. You are welcome to use any or all of the images we provide.

Do you offer discounts?

A: We may, from time to time, offer special incentives. However, as a rule, we keep our everyday pricing as low as possible. We are glad to consider special packages for large projects involving multiple properties. For inquiries about such projects contact us at info@coastalrephoto.com.